Extrawheel Ordering & Delivery Information
Orders within the UK
Assuming the item(s) you have ordered are in stock we will try to despatch on the same day. If we are very busy or the item is not in stock we will communicate with you to let you know when your order will be with you.
For small items we use Royal Mail, which means you will usually receive your order within a few days of despatch.
For trailer orders we use APC next day delivery. In your order confirmation email we will send you a consignment number so you are able to track your order via APC's website.
Delivery of trailers will need to be signed for so make sure someone is in at your delivery address!
If you cannot be around to receive delivery, APC will leave a card. You can then call them to arrange re-delivery or to pick-up from the local depot.
Orders outside the UK
For small orders outside the UK we use Royal Mail's international service.
For bicycle trailers we will use one of a few different couriers (namely UPS and DHL).
Postage costs will change based on which country you are ordering from. If you wish to place an order for an Extrawheel trailer and your country is not one of the presets listed please contact us and we will give you a quote for delivery.
All the prices on our website and catalogue are in pounds sterling and are inclusive of the U.K's VAT.
If your order is being delivered to a country within the European Union then your bill will include VAT.
If your order is being delivered outside the European Union then you will not be charged VAT, but you will need to pay your country's customs fees and import duties when you receive your package.